Resume

Recent Work Experience

Empowered faculty and staff to enhance their teaching by facilitating 30+ professional development workshops a year on topics including accessibility, material redesign, AI, digital media, and implementing innovative teaching strategies
Received excellent feedback from 10-15 faculty and staff attendees per training on practicality, clarity, and value
Redesigned online courses for the Course Design Institute (CDI) and Graduate Teaching Assistant Program (GTAP), improving online user experience (UX) for 500 users a year while supporting the adoption of new LMS
Transformed complex technical WCAG requirements into accessible, approachable, and actionable resources for non-technical personnel to meet the needs of all 20K GW students, in particular students with disabilities
Assessed needs and teaching challenges to develop customized solutions and training for diverse schools, academic disciplines, personalities, and teaching contexts across 10 schools
Collaborated on strategic planning and execution of major initiatives, including conferences, Digital Projects, and CDI
Active member of 5+ working groups around digital accessibility, Generative AI in Teaching (GAIT), evaluation and improvement of employee onboarding, instructional innovation (IIC), DEI, and employee engagement

Supervised Instructional Design Team of 6 for 4 months during the COVID-19 response for instructional continuity
Designed, developed, and implemented FLEX Camp, an intensive 3-day virtual instructor-led training program with asynchronous resources, successfully enabling 200+ faculty to transition to online instruction during the pandemic
Produced Online Teaching in 10 Minutes, a microlearning video series to address urgent instructional continuity needs; videos averaged 400+ views each, demonstrating a high rate of engagement and utility
Trained 60 LAI staff to handle elevated Blackboard call volume
Managed project workflows and realigned staff priorities in collaboration with program directors and departmental leadership to meet urgent university-wide needs
Spearheaded the redesign and standardization of Blackboard course templates and team documentation
Managed 5+ concurrent learning development projects per semester with 10+ stakeholders, including faculty SME, media producer, and instructional technology team, consistently meeting deadlines and Quality Matters standards

Coordinated the end-to-end development and production lifecycle for 3+ specialized assessment projects per year
Managed communications, scheduling, and workflow between 10+ internal and external stakeholders, including government clients and materials vendors, ensuring project alignment and timely delivery
Conducted rigorous quality control (QC) reviews and user acceptance testing (UAT) on physical and digital assessment materials to ensure accuracy and usability
Responded to Requests for Proposals (RFPs), onboarding clients, and maintaining and expanding existing contracts

Analyzed 1K+ sales data points using Excel to identify key trends, uncovering opportunities for sales representatives
Provided technical training and support for Pearson MyMathLab course management system to enhance student proficiency and faculty satisfaction
Streamlined team operations by training colleagues on internal systems and productivity-enhancing Excel functions

Team Leadership: Supervision, Cross-cultural Communication, Collaboration, Problem Solving, Mentorship
Needs Analysis, Relationship Management, Stakeholder Engagement, Strategic Planning
Instructional Design: Instructional Design Models (ADDIE, SAM), Adult Learning Principles, Accessibility Standards (WCAG), Universal Design for Learning (UDL), Curriculum Development, Educational Technology, In-Person, Hybrid and Virtual Instructor-led Training (VILT)
Technical: Articulate Storyline and Rise, Camtasia, Captivate, Adobe Creative Suite (Acrobat, Rush, Premiere Pro), Blackboard & Canvas LMS, Artificial Intelligence Tools, Microsoft Office Suite, Google Suite, Zoom (webinar and collaborative tools), Monday.com, JIRA

Relevant coursework: